Elements and Performance Criteria
- Communicate workplace expectations
- Collect and record information to achieve work responsibilities from information sources
- Adopt suitable communication mediums to suit context and staff at all levels in accordance with company requirements
- Ensure communication medium takes into account social and cultural diversity in accordance with legislative and company requirements
- Verify and confirm that the communication is understood by work group members in accordance with company requirements
- Implement relevant company and legislative workplace requirements
- Assist in resolving workplace conflict and manage difficulties to achieve positive outcomes
- Identify sources of conflict within or associated with the activities of the work group in accordance with company requirements
- Ensure appropriate and timely action is taken to resolve conflict when identified, in accordance with company requirements
- Manage conflict constructively in accordance with legislative and company requirements
- Negotiate difficult situations to achieve results that are acceptable to the parties involved and that meet legislative and company requirements
- Facilitate development of staff
- Encourage the development of staff in the work environment in accordance with company requirements
- Provide workplace learning opportunities and coaching and mentoring assistance to facilitate individual and work group achievement
- Communicate opportunities for staff development and training regularly to staff in accordance with company requirements
- Provide development opportunities that incorporate a range of activities and support materials appropriate to the achievement of identified needs in accordance with company requirements
- Identify resources and timelines required for learning and development activities and approve in accordance with company requirements
- Monitor and evaluate workplace relationships